New to Midtown Dental
No surprises. No confusing paperwork on arrival. Just a clear, honest picture of what to expect — and why we think you'll be glad you came.
Book Your First VisitStep by Step
Most people feel better once they know exactly what to expect. So here it is — no vague reassurances, just a clear picture of how your first visit actually goes.
You'll be greeted by name and given a moment to settle in. We'll have your paperwork ready — nothing complicated, just the basics so we know who you are and what brings you in.
⏱ 10 minutesBefore anything else, we talk. What concerns you, what you've experienced before, what you're hoping for. This isn't a checkbox — it genuinely shapes how we approach your care.
⏱ 10–15 minutesWe take a comprehensive look — teeth, gums, bite, and any X-rays that give us a clearer picture. We explain what we're seeing as we go, in plain English. No clinical jargon, no keeping you guessing.
⏱ 30–40 minutesWe'll sit down and walk you through exactly what we found — what needs attention, what can wait, and what looks great. Any recommendations come with a clear explanation of why. You leave knowing exactly where things stand.
⏱ 10–15 minutesIn most cases we'll complete a professional cleaning in the same appointment. If something needs addressing first, we'll be upfront about it and schedule accordingly — never without your understanding.
⏱ 30–45 minutes
You're Not Alone in This
A significant number of our patients — including some who've been coming for years — walked in for the first time feeling nervous, avoidant, or genuinely afraid. We don't take that lightly.
We've been helping anxious patients feel comfortable for thirty years. Not by rushing through it or telling you to relax, but by actually slowing down, explaining everything, and letting you set the pace.
Costs & Coverage
We know that cost is a real concern for most people — and we think it should be talked about openly, not buried in small print. Before any treatment, we'll give you a clear breakdown of what it costs and what your insurance covers, if applicable.
If something is beyond your budget right now, we'll talk through your options honestly. Our goal is to find a path that works for you — not to push you into something you're not comfortable with.
Not sure if we accept your insurance? Call us or drop us a message — we'll check and get back to you quickly. We're happy to handle the admin on your behalf.
We work with most major dental insurance providers. We'll verify your coverage before your appointment so there are no surprises.
We offer flexible payment options for larger treatments. Ask us about payment plans when you book — we'll find something that works.
You'll receive a written cost estimate before any treatment begins. Nothing proceeds without your review and approval.
If the timing isn't right financially, we'll prioritize what's urgent and work with you on everything else. Honest always.
Before You Arrive
We keep it simple. You don't need to prepare much — but having these things ready helps us make the most of your time with us.
If you have dental insurance, bring your card or have your plan details ready. We'll handle the rest — verifying coverage, submitting claims, the whole thing.
Any medications you take — prescription or over-the-counter. Some can affect dental treatment or interact with anaesthetics, so it's important we know.
If you have X-rays or records from a previous dentist, bring them or ask your old practice to forward them. It saves time and helps us see the full picture faster.
If there's something specific bothering you — a tooth, a sensitivity, something you've been putting off — write it down so we don't miss it. Even small things are worth mentioning.
Just for our records on your first visit. A driver's license or any government-issued ID is fine.
Seriously — that's it. Arrive a few minutes early if you'd like to fill out your paperwork without rushing. Everything else we'll handle together.
Running late? Call us — we'd rather know so we can adjust than have you rushing and stressed when you arrive.
Common Questions
If your question isn't here, just call or send us a message. There's no such thing as a silly question when it comes to your health.
Plan for about 90 minutes for a comprehensive new patient exam, X-rays, and cleaning. If you have significant concerns or it's been a while since your last visit, it may run a little longer — we'd rather take the time and do it properly.
Yes, absolutely. We see patients of all ages and have a lot of experience making children feel comfortable and at ease. Getting kids started with a positive dental experience early makes a real difference for life.
Not for a second. We've seen it all, and we understand that life gets in the way. Our only concern is where things are now and what we can do to help going forward. You coming in is the important part.
We'll be honest about what's urgent and what can wait, and we'll prioritize accordingly. We offer flexible payment options for larger treatment plans — and we'll never push you into anything you're not ready for.
Absolutely — and we encourage it. Second opinions are smart, especially for significant treatment. Come in, we'll take a look, and give you our honest assessment. No obligation, no pressure.
Life happens — we get it. We just ask for as much notice as possible, ideally 24 hours, so we can offer your slot to someone who needs it. Call us and we'll sort it out without any fuss.
You're Ready
You've got all the information you need. The rest is just showing up — and we'll take it from there. New patients are always welcome, and we look forward to meeting you.